About RSPCA Queensland

RSPCA Queensland has the largest and busiest Wildlife Hospital in the state, providing care to over 24,000 native animals every year. There are many factors that impact our native animals: natural disasters such as bushfire and droughts, dog attacks, road accidents and habitat loss. Every year our RSPCA Animal Ambulances attend over 24,000 rescue call outs for sick, injured or orphaned wildlife.

                         

At RSPCA Queensland, we’ve been the state’s leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals - domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services.

                       

Our Mission: Together We Change Lives, And That Includes Yours.

                     

About the Role

We’re searching for a compassionate and proactive causal Wildlife Hospital Concierge to manage our Wildlife Reception, run our Vet Pick up service and help deliver exceptional experiences across our busy Wildlife Hospital.

                       

In this frontline role, you’ll be the calm, knowledgeable and supportive presence for members of the public, wildlife carers, vet clinics, volunteers and internal teams. You’ll provide information, coordinate patient movement, and ensure every interaction reflects our mission, vision and values.

                   

Working closely with the Wildlife Hospital Coordinator and supported by our dedicated volunteer team, you’ll play a key part in keeping our hospital running smoothly - combining customer service, admin, problem solving and stakeholder communication in a fast-paced, meaningful environment.

                         

What We’re Looking For

You’re someone who thrives in a people-focused environment and stays calm, kind and solutions-focused when things get busy. You enjoy a mix of customer support, problem solving and admin and can confidently manage competing priorities in a fast-paced hospital setting. You bring warmth, professionalism and good judgement to every interaction, while supporting and uplifting the volunteers around you.

                 

If you’re someone who thrives on helping others, stays composed under pressure and is motivated by making a difference for Queensland’s wildlife, this is a truly rewarding role to be part of.

                 

What You’ll Do

In this role, you will:

  • Deliver exceptional customer service by managing complex enquiries from the public, carers and wildlife stakeholders via phone or in person (including updates, triage information and treatment discussions under clinical guidance).
  • Provide high-quality administrative support and maintain accurate patient files and wildlife carer database records.
  • Guide, support and train our Wildlife Reception & Admin volunteers.
  • Coordinate patient transport by dispatching wildlife vet clinic requests to transport volunteers and ensuring timely movement of patients.
  • Support the broader Wildlife Hospital Team during peak periods and contribute to ongoing process improvements.
  • Follow all workplace health and safety policies and procedures.

No two days are the same at the Wildlife Hospital - you’ll work hands-on with an incredible variety of species while learning from a passionate, supportive team.

                    

What You’ll Bring to the Role

  • Experience delivering high-quality customer service in a busy, client-facing environment.
  • Strong organisational skills with the ability to prioritise work, meet deadlines and manage competing demands.
  • Excellent communication skills (written, verbal and over the phone) with strong attention to detail.
  • Confidence working with a diverse range of people and maintaining professionalism and confidentiality.
  • Intermediate skills in office software (Word, Excel, PowerPoint, email systems, databases, etc).
  • Ability to build strong working relationships and engage positively with volunteers and colleagues.
  • Initiative to manage your workflow independently.
  • Experience in a veterinary clinic or similar environment (highly regarded).
  • Ability to train others in administrative tasks.
  • Genuine interest in animal welfare and alignment with RSPCA Qld’s mission, vision and people principles.
  • Ability to undertake physical duties including manual handling (up to 10kg)s. 

            

Why Join Us?

  • Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
  • Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
  • Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

                  

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

                          

Interested?

If this sounds like the perfect opportunity for you, apply today!
                                         

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

              

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.